Frequently Asked Questions
Everything you need to know about shopping with Lucas & Grace.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Lucas & Grace accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Affirm at checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to our tracking portal where you can monitor your package in real-time.
Are your products sustainably sourced?
Quality and ethics are at the heart of Lucas & Grace. We partner with vetted manufacturers who adhere to fair labor practices and prioritize eco-friendly materials whenever possible.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.